Front Desk Receptionist (Luxury Dermatology Practice – Buckhead, Atlanta)
About Our Client
Our client is one of the most established and respected physician-led dermatology practices in the region, offering the most comprehensive portfolio of medical, surgical, and advanced aesthetic services. This position supports their Buckhead flagship - renowned for its exceptional patient care, concierge-level service standards, and a meticulously polished, luxury environment.
We are seeking a highly professional, poised, and experienced Front Desk Receptionist to help serve as the face of our practice. This is not an entry-level role - candidates must bring prior experience in medical aesthetics, dermatology, plastic surgery, or luxury hospitality.
Who Thrives in This Role
You will excel here if you are:
- Polished, articulate, warm, and refined in personal presentation and communication.
- Naturally at home in a fast-paced medical environment with high patient volume.
- Passionate about luxury service, skin health, aesthetics, and contributing to a team where excellence is the standard.
- Skilled at creating a seamless, efficient, and welcoming experience for every patient.
If you cannot manage a high-end, high-volume front desk with attention to detail and professionalism, this role will not be the right fit.
What You Will Do
Front Office Excellence
- Welcome patients with warmth, professionalism, and impeccable customer service.
- Maintain a high-touch, polished front-desk environment that aligns with a luxury dermatology brand.
- Manage multi-line phones, voicemails, and patient messages with urgency, accuracy, and professionalism.
Patient Scheduling & Flow
- Schedule, confirm, adjust, and optimize patient appointments using the EMR.
- Manage check-in/check-out, verify patient information, and ensure compliant documentation.
- Collect payments, review treatment costs, and support transparent financial discussions.
- Coordinate patient flow, ensure smooth provider transitions, and maintain daily schedule integrity.
Administrative & Clinical Support
- Maintain accurate and confidential patient records.
- Assist with skincare retail sales, product recommendations, and restocking.
- Support practice-wide communication, daily operations, and patient correspondence.
Representation & Professionalism
- Uphold the practice’s reputation for excellence through presentation, demeanor, discretion, and patient care.
- Serve as a trusted resource for skincare and treatment questions (training provided).
Minimum Requirements
Applications that do not meet these will not be reviewed:
- Experience in dermatology, medical aesthetics, plastic surgery, or luxury hospitality.
- Strong communication skills with a polished, professional demeanor.
- Ability to multitask in a high-volume, luxury clinical setting.
- EMR or practice management experience.
- High attention to detail, accuracy, and organization.
- Professional appearance consistent with a luxury medical-aesthetic environment.
- High school diploma required; college preferred.
Compensation & Schedule
- Full-time | In-Office
- Starting at $21+ per hour (commensurate with experience)
- Full benefits package & 401(k)
- Hours: 8:30 AM – 4:30 PM
- Monday–Friday with occasional evenings for events or training
How to Apply
To be considered, applicants must submit:
1. Resume
2. Brief statement of interest explaining your experience in luxury service, medical aesthetics, or dermatology and why you are a strong fit for this role.
Only qualified candidates will be contacted for next steps.